- How do I place an order?
- Browse our shop, add the products you want to your cart, then complete checkout with your name, phone number and delivery address. You will receive a confirmation message as soon as your order is placed.
- What payment methods do you accept?
- We accept cash on delivery, popular mobile banking services such as bKash and Nagad, and cards where available. All options for your order are shown at checkout.
- How long does delivery take?
- Regular delivery usually takes 2–5 business days depending on your district, and express delivery is available in major cities. The estimated dates for your address are shown at checkout.
- How much does delivery cost?
- The delivery charge depends on your location and the delivery method you choose — it is always shown clearly at checkout before you confirm your order.
- How can I track my order?
- Use our Order Tracking page with your order number and the phone number you ordered with. We also send updates by SMS or email as your parcel moves.
- Can I return or exchange a product?
- Yes — most items can be returned within 7 days of delivery if unused and in original packaging. See our Return Policy for the details, or contact support to start a return or exchange.
- Do you deliver everywhere in Bangladesh?
- Yes, we deliver to all 64 districts through our courier partners. Delivery time varies slightly by location.
- How do I contact support?
- Reach us through the Contact page by phone, WhatsApp or email during business hours. We aim to reply within 24 hours on business days.
